FAQ'S

1. How far can I ride on a single charge?

The range of our electric bikes varies depending on the model and riding conditions. On average, you can expect a range of 60-100 kilometers per charge. However, factors such as rider weight, terrain, and assistance level can affect the overall range.

2. Are the electric bikes street legal?

Our bikes come with a default speed limit of 25km/h, and some models offer an unrestricted speed of up to 45km/h. The unrestricted option is available for customers to select, but it is intended for use on private property only.

3. How long does it take to charge the battery?

The charging time for our electric bike batteries depends on the model and battery capacity. On average, it takes around 4-6 hours to fully charge the battery. However, some models may have faster charging capabilities.

4. Do the electric bikes come with a warranty?

Yes, all our electric bikes come with a warranty. The warranty period may vary depending on the model, but it typically ranges from 1 to 2 years. The warranty covers manufacturing defects and faults in materials or workmanship.

5. Do you have a showroom to view the bikes?

You can view our bikes in person at Pool Supply Co, located at 138 Point Cartwright Drive, Buddina.

6. What is your return policy?

FLAG WITH MIKE: We have a 30-day return policy for our electric bikes. If you are not satisfied with your purchase, you can return the bike within 30 days of delivery for a refund or exchange. Please refer to our Return Policy page for more detailed information on the return process and eligibility criteria.

7. Do you offer financing options?

 The available financing options will be displayed during the checkout process.

8. How can I contact your customer support?

You can contact our customer support team by sending an email to info@lighthouseelectricbikes.com.au or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.