PRIVACY POLICY

 1. Introduction

Welcome to Lighthouse Electric Bikes ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.lighthouseelectricbikes.com.au) and use our services.

2. Information We Collect

  • Personal Information: When you make a purchase or sign up for our newsletter, we may collect personal information such as your name, email address, phone number, and shipping address.
  • Payment Information: If you make a purchase, we collect payment information including credit card details and billing address.
  • Usage Data: We may collect information about how you use our website, including your IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfil your orders
  • To communicate with you about your orders and updates
  • To improve our website and services
  • To send you promotional materials and offers (if you have opted in)
  • To respond to your inquiries and provide customer support

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, and email communications.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site and improve our services. You can control cookie settings through your browser.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at info@lighthouseelectricbikes.com.au.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.